Thank you for your purchase on coke2kaufen.com (hereinafter referred to as the "Website"). We want to ensure that your customer satisfaction is our top priority. Below you will find our Refund Policy, which is designed to give you a clear overview of how refund claims for your orders on our Website will be processed.
- Scope of application
This refund policy applies to all products purchased on coke2kaufen.com. By making a purchase on our website, you expressly agree to the terms of this refund policy.
- Reimbursement claims
You are entitled to a refund in the following situations:
a) Damaged or defective products: If a product you have purchased is damaged on delivery or has obvious defects, please contact our customer service team immediately. We will investigate the matter and, if the claim is justified, will refund the purchase price in full or replace the product.
b) Non-receipt of goods: If you have not received your order within the specified delivery period, please contact us so that we can check the situation. If the goods are lost or do not arrive within a reasonable time, we will refund you the full purchase price.
c) Cancellation of the order: You have the right to cancel your order within a reasonable period of time as long as it has not yet been dispatched. In this case you will receive a full refund.
d) Revocation: If you make use of your statutory right of revocation, you have the right to return the purchased products within the statutory period and receive a full refund of the purchase price.
- Refund procedure
To claim a refund, please contact our customer service by e-mail or telephone. Please include your order number and a detailed description of the problem. Our customer service team will process your claim as quickly as possible and inform you of the next steps.
- Conditions for reimbursement claims
a) Condition of the returned goods: In order to receive a refund, the returned products must be in an unused and original packaging condition, provided that this is not related to the defect or damage complained about.
b) Deadlines for refund claims: Please ensure that you make your refund claim within [X days/weeks/months] of receiving the goods or canceling the order. Late claims may not be considered.
c) Payment method: The refund will be made via the original payment method you used for the purchase. Please note that it may take a few days for the refund to be processed, depending on the payment provider.
- Exclusions
The refund policy does not apply in the following situations:
a) Products that have already been used or opened, unless they have obvious defects.
b) Products that have been damaged due to improper handling or care.
c) Delayed deliveries due to circumstances beyond our control, such as natural disasters, strikes or other unforeseeable events.
d) Non-compliance with the return deadlines or missing information when contacting our customer service.
- Amendments to the Reimbursement Directive
We reserve the right to update or amend this refund policy as necessary. We will inform you of any significant changes on our website.
Thank you for taking the time to read our refund policy. If you have any further questions or require assistance, please contact our customer service team.